Returns & Exchanges
At Eternal Muse, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original condition.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact, and include the provided packing slip.
- 3.Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
- 4.Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 3-5 business days.