Frequently Asked Questions
Everything you need to know about your beauty journey with Eternal Muse.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
Are your beauty products cruelty-free?
Yes, Eternal Muse is committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.